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When and how can I cancel an order?
Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place a new order. Once the order is shipped it cannot be cancelled
Do you exchange or replace items?
Yes, we can exchange an item, just login into your account and choose the exchange/return option. For further information get in touch with us via [email protected] or whats app/ call us at –858-880-4389
We usually reply within 24 hours, Monday to Saturday 10 am to 6 pm ( excludes public holiday)
I need to return an item, how do I arrange for a pick-up?
You could initiate a return for your order/item by going into My Account and click on RETURNS, within 10 days of the order delivered. For further information please call Customer Care, 10 AM to 6 PM, Monday to Saturday on business days (excludes public holidays) or write to us at [email protected]
What is the Return pickup process?
Once you click on return on your account, we will initiate the process for a pickup, we request our logistic partners to arrange a pick up from your doorstep. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail.
I have changed my mind and would like to retain the product. What do I do?
Please call Customer Care on 858-880-4389, 10 AM to 6 PM, Monday to Saturday on business days (excludes public holidays) or write to us at [email protected]
When are returns not possible?
When the below-mentioned points are not fulfilled, returns are not possible.
When are Refunds provided?
Refunds would be initiated once the returned product has reached our warehouse/Store and the quality check is complete.
What are the modes of refund available after cancellation?
For Credit Card/Net Banking, refunds will be done through the payment gateway. It typically takes 7 to 10 days for refunds to reflect into your account which is completely dependent on the bank. For Cash on Delivery Orders, the refund will be processed through online transfer. It may take 7 to 10 business day’s to reflect in your account. Please reply to our e-mail which will be sent when the refund is requested with details of your bank account.
Not satisfied with our product?
We promise a full refund for the item.
· If you have any problems with your order, especially in terms of fit, size, or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 10 days of receipt.
· You could initiate a return for your order/item by going into My Account click on RETURN, within 10 days of the order delivered. For further information please call Customer Care on 858-880-4389, 10 AM to 6 PM, Monday to Saturday on business days (excludes public holidays) or write to us at
Terms and Conditions for Returns