Deliveries, Return and Cancellation Policy

DELIVERIES

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.  

We strive to deliver products purchased from Sivya by HOME   in excellent condition and in the fastest time possible. You can check when the delivery of your order will take place using our pin code availability. We usually ship orders the next day. Unless there are exceptional circumstances, we make every effort to fulfil your order within 6-8 business days of the date of your order. Business day means Monday to Saturday, except holidays.

Please Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Please note we do not ship on [Sundays].

We will notify you once your order has been shipped via SMS and Email with the tracking details (AWB Number). You can track your order by entering this number on the track order section of the website. 

If this is your first order with us, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 1999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 will be applicable to all orders under Rs. 1999.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Date of delivery may vary due to carrier shipping practices, delivery location, a method of delivery, and the items ordered. Products may also be delivered in separate shipments

 

CANCELLATION POLICY 

When you visit our website, select products and make payment through our approved online resources, it is regarded as a confirmation of your order. If you wish to cancel a confirmed order, it is possible to do so if it is done within the 1 day of placing the order/ or if we haven’t already shipped your order. 

You can cancel any order through your customer account panel but only before your order is shipped. We can cancel your order only if clear and timely communication is received in this regard. You will have to login in to your customer account on the website, click on My Orders and then Cancel order. 

Login to customer panel> my orders> cancel my order 

A request will be raised and if the order has not been shipped we will approve the cancellation request. 

When we accept your request for cancellation of an order, we refund the amount paid to your credit card account through which the payment was made. Please note that all refunds are subject to normal banking procedures. Your account will be credited subject to the time taken by your bank to process the refund.

In case of Cash on Delivery, after our confirmation, the order will be cancelled.

In some cases where we make time specific offers, cancellation requests will not be considered even if they are made before the shipment process is initiated. We make sure that our customers are fully aware of such situations as our cancellation policy is cleared described and stated on our website and on our invoices as well. No cancellation will be accepted in terms of sale and special priced products.

If you feel that the product received is not as shown on the site or fails to match your expectations, you must contact our customer service at [email protected] within 24 hours of receiving the product. An appropriate decision will be taken after carefully scrutinizing your complaint.


We have very specific, clear and detailed Deliveries, exchange and return policy in place to make sure you get exactly what you are looking for. Our return policy allows you to exchange the products ordered without any hassle.


Return 

All products purchased on  www.sivyabyhome.com. can be returned within 10 days of the delivery date. To exchange the product you will have to login to your My Account panel on the website and raise a request. 

My Account >Return>fill the form with correct details and press submit. 

We will process your request and arrange pickup. We will email you shipping tags, you will have to print the shipping tags and paste it on the package. You have to keep your order packed, with correct shipping tags and ready for pick up.

Please note that you should Return product received from us in the same condition as you received it, along with its original packaging, original tags and invoice to qualify for an full refund.

Please note that you should return the product received from us in the same condition as you received it, along with its original packaging, original tags and invoice to qualify for -a refund. Once we receive the product we will check the product. Once the product passes our quality control we will  issue a refund which you will receive in your bank in you bank in 8-10 working days. 

Please Note that products purchased on discounts are not eligible for refunds, also the products ordered by using gift vouchers or similar instruments do not qualify for exchange or return. This holds true for customized or altered products, artifacts and decorative gift items. 

To return a product or request for an exchange, you can raise a request from your My Account tab on the website for a prompt response. You can also write to us at our customer care as soon as possible to get the problem resolved smoothly. Your email should include the details such as order number/ invoice number/ docket number/ AWB number/ and Reason for Return for quick and satisfactory resolution.


Returns

In case of defective product - 

You can return a product in case of defective product in terms of colour, size or quality, wrong product received, product damaged at the time of delivery. Please note that payment refunds are made only in cases where they are genuinely applicable such as delivery of damaged product or when the product delivered is different from the one ordered in terms of style, quality, color or other aspects.  

Please note that you should return the damaged/defective/different product received from us in the same condition as you received it, along with its original packaging, original tags and invoice to qualify for a refund or an exchange.

If you receive a damaged/defective/different product, please inform us within 2 days of receiving the product by sending us an email at [email protected] with relevant pictures of the product received and your Order ID.

Return of product is done within 2 days from the date on which it was delivered. Returns and replacements are done free of cost if you have received the wrong product, wrong size or they are damaged or defective. 

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