FAQ's

General FAQ’s

  • Who can buy from www.sivyabyhome.com?
  • Anyone who is above 18 years of age and legally allowed by the laws of the governing land  to shop in India.
  • One has to hold a valid Master or Visa, Debit or Credit card, or have a net banking account  with the bank enabled on our payment gateway.
  • We currently deliver to all metros and major cities, click here to check the pincodes we deliver to.


  • Cash on Delivery is available on a


How can I buy from www.sivyabyhome.com

  • You can click at How can I buy link , accessible from the bottom of any page

         

How can I contact Brand “Sivya By Home”

  • You can either write to us for queries at [email protected] or in case of customer complaint or feedback you can drop the mail at [email protected]
  • You can call us at 91-120-478-1800

I reside outside India, can I order for delivery in Delhi/NCR?

  • Yes, you can. Fill up the registration form, select the item, provide the shipping / delivery address and make the payment. Billing address can be given as your address ( non Indian address)


How do I track my order?

  • Visit the My Order page in your account and click on Track order get real time status of your order


Why have I not received my order yet?

  • Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.


How do I manage the emails from going into my spam mail? How do I unsubscribe from your mailing list?

  • We take extreme care to not spam our customer’s mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add [email protected] into your trusted sender list.
  • Based on the choices you have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.

If you no longer want to receive emails from us, you can select your preferences online in “My Account” section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.

 

Have any doubts or questions??

One can contact us at

C & R Textiles Pvt Ltd

A-19, Sec-60, Noida-201301

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